With Cisco SMARTnet® Service, you can reduce network downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. Plus, your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and online resources, tools and training.
What You Get:
- Operating System (OS) software updates
- Smart, proactive diagnostics and immediate network health-related alerts on devices enabled with Smart Call Home
- Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
- Access to online communities, resources, and tools
- Hardware replacement options, including 2-hour, 4-hour and next business day
- Optional onsite installation by a Cisco field engineer for parts replacement